Refund Policy

RETURNS

If after you receive your item(s) you decide you no longer want them, simply return them to us within 28 days of receipt to the address below. For returns after 28 days of receipt of the items store credit will be issued. 

The item must be unopened and in its original condition. Items that have been opened or have been damaged in your possession will not receive a full refund. 

Top Pick Toys - Returns, 7 Bridgegate Centre, Bridgegate, Retford, DN22 6AJ

We recommend using any tracked delivery service as the item(s) remain your responsibility until they arrive back to us. Please check the size and weight of your items before sending. Please include a note with the reason for your return and your order number.

FAULTY OR DAMAGED ITEMS

If the item you have received is faulty or damaged (please see below for definitions of damaged) then please contact us immediately and we will arrange return labels for you to use at your nearest parcel drop off point.

Damaged goods. All items are sold as new and unopened unless stated. An Item is only classed as damaged if the product inside is damaged and not the packaging itself. Whilst all items are picked and packed straight from the manufacturers cartons, minor damage (scuffs, bending or minor scratches) may occur to the products outer packaging. Products with major visible damage (tears, holes) will be sold as having damaged packaging.

CANCELATION PRIOR TO DISPATCH

If you have changed your mind or made an error you can cancel the order anytime prior to the order been dispatched. A £1.50 admin/cancellation fee may apply. 

We only accept order to UK address, ANY orders to addresses outside of the United Kingdom will be cancelled and refunded minus the £1.50 admin/cancellation fee, the only delivery country option is the UK or Click & Collect, abuse of this is not tolerated.